Retarus enables full control and oversight over business-critical communication processes

Secaucus, March 23, 2026 //

Retarus has enhanced its communication solutions through new observability metrics, providing companies with comprehensive process data in real time for its Email Security, Transactional Email, Fax and SMS services. As these details are made available in a standard format, they can be integrated into all widely used monitoring and observability systems to track metrics such as delivery rates, system availability, and processing times with precision.

The new observability metrics now grant Retarus customers a complete, unfiltered, real-time overview of the overall performance of their services. All data is made available in the widely established Prometheus format for easy integration into existing monitoring systems such as Splunk, Dynatrace, Datadog, Grafana, or Elastic. The metrics are specifically geared toward the needs of complex enterprise communication infrastructures and provide IT teams with the reliable process data required for forensic investigations, audits, and regulatory compliance. Since customers always have unrestricted access to their process data, they are able to respond flexibly to new compliance requirements.

Faster response times

Depending on their specific requirements, companies can create their own customized dashboards and reports, ranging from monitoring dashboards for IT operations to structured reports for financial controlling or compliance. The observability metrics support these efforts by providing a comprehensive overview of how the company’s entire communication traffic is performing. IT teams benefit from real-time insight into the utilization and performance of the system. This enables them to identify potential system instability, delays in delivery, or regional declines in performance at an early stage and take proactive measures to address these issues before they have an impact on business-critical processes. As a result, companies profit from shorter response times, more stable performance, and greater workflow efficiency.

Detailed analyses cover all needs

For companies lacking their own monitoring systems, on the other hand, Retarus provides the same data in the company's own admin portal, myEAS, via preconfigured dashboards. Administrators and help desk teams, who primarily utilize reporting and analysis capabilities, are also able to analyze individual email messages or faxes in detail – by way of powerful search functions and reporting tools. Security-related events can also be integrated into existing SIEM systems and monitored centrally in the company’s security operations center.

All data clearly visible

“For us, transparency is not just a promise – it’s a guiding principle,” explains Martin Hager founder and CEO of Retarus. “That’s why we’re making the performance of our services fully transparent with the observability metrics. Our customers are granted access to the same data we use to run and monitor our systems. This means they retain control over their communication processes at all times and are able to contain issues more quickly should the need arise.”